Privacy Policy

Effective date: April 2026

Vicky's Bubble & Fruit Tea ("we", "us", or "our") operates the Vicky's Bubble Tea mobile application. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app.

1. Information We Collect

We may collect the following information:

• Account information: name, email address, phone number, and date of birth when you create an account.
• Order data: items ordered, payment method, and order history.
• Device information: push notification token via Firebase Cloud Messaging.

2. How We Use Your Information

We use your information to:

• Process and manage your orders.
• Operate our loyalty rewards programme.
• Send push notifications about your order status.
• Respond to your enquiries via the Contact Us feature.

3. Data Sharing

We do not sell or trade your personal information.

We may share limited data with trusted third-party services necessary to operate the app, including:

• Firebase Cloud Messaging (by Google) for push notifications.

We may also disclose information if required by law.

4. Firebase

We use Firebase Cloud Messaging to deliver notifications. Firebase may collect device identifiers. Please refer to Google's Privacy Policy for more information.

5. Data Retention

Your personal data is kept for as long as your account is active.

If you delete your account:

• Your personal information is permanently removed.
• Anonymised order records may be retained for accounting and legal purposes.

6. Your Rights

You have the right to:

• Access your personal data.
• Request corrections to your data.
• Delete your account and associated data.

You can manage your information directly within the app or contact us for assistance.

7. Account Deletion

You can delete your account at any time from within the app:

Menu → Delete Account

This will permanently remove your personal information and loyalty points.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

9. Children's Privacy

Our app is not directed at children under the age of 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the app and will take effect immediately upon publication.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: vickys.bubble.tea@gmail.com
• Through the Contact Us feature in the app.

Vicky's Bubble & Fruit Tea